RETURN AND EXCHANGE POLICY

Simplified Process


To report a problem with your purchase, please complete our online after-sales service form as soon as possible. Please provide an accurate description of the problem, along with your proof of purchase and photos. Make sure your email address is correct before submitting the form. Please allow 2 business days to process your request.

Eligibility Conditions


We have a 15 day return policy, which means you have 15 days after receiving your item to request a return. Please note that certain conditions and exceptions may apply.

To be eligible for a return, your item must be in the same condition that you received it, i.e. unused, never opened, with tags, and in the original packaging. You will also need the receipt or proof of purchase in order to return the product.

If you have NOT received your merchandise, you may cancel all or part of your order within 48 hours of placing your order free of charge by contacting us. Does not apply to special orders.

To initiate a return, you can contact us at customerservice@chevous.ca. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Return costs will be paid by the customer.

Customer Responsibility

If you buy furniture from Chévous, it is important that you make sure that the dimensions of the product are suitable for the space where you plan to place it. If the furniture does not pass through the door opening upon delivery or pick-up, you will be able to make a new selection, but Chévous will charge you the delivery costs again. Please note restocking fee of up to 25% for unopened items. Please note that unboxed items are not eligible for a refund. It is important to note that Chévous will not issue refunds. Please note that all products on display are sold as is and are considered final sale, with no possibility of exchange or refund.

You can always contact us with any return questions at customerservice@chevous.ca

Damages and issues

You have 48 hours following delivery to report material damage to the goods.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and correct it.

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that it may also take your bank or credit card company some time to process and post the refund.

15-Day Price Guarantee: In-Store Credits for Price Adjustments

Price Guarantee Procedure:

We are determined to offer you the best prices possible. That's why we offer a 15-day price guarantee on our products. If the price of an item you purchased decreases within 15 days of your purchase, we will refund the difference in the form of store credit, taxes included.

Eligibility and Use:

To benefit from this price guarantee and corresponding store credit, please note the following conditions:

  • Your purchase must have been made within 30 days prior to the price reduction.
  • The item purchased must be identical to the one for which the price reduction was applied.
  • The reduced price must be posted in our store within 30 days of your initial purchase.
  • The item must be eligible for our return policy, which means it must be in the same condition as you received it, i.e., unused, unopened, with tags, and in its original packaging. You will also need the receipt or proof of purchase to return the product.

The store credit you receive can be used towards any future purchases in our store and is valid for no time limit. We are committed to ensuring that our customers always receive the best prices.

Illustrative Example:

Let's say you purchased a sofa for $899, taxes included, for a total of $1033.62. If the price of the same sofa is reduced to $999, taxes included, within 30 days of your purchase, you will automatically be eligible for a store credit of $34.62. This credit will be added to your account for your later use.

We hope this price guarantee gives you peace of mind when shopping with us. For any questions or additional assistance, please do not hesitate to contact our dedicated team.