RETURN AND EXCHANGE POLICY

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. Please note that certain conditions and exceptions may apply.

To be eligible for a return, your item must be in the same condition that you received it, i.e. unused, never opened, with tags, and in the original packaging. You will also need the receipt or proof of purchase in order to return the product.

If you have NOT received your merchandise, you may cancel all or part of your order within 48 hours of placing your order free of charge by contacting us. Does not apply to special orders.

To initiate a return, you can contact us at customerservice@chevous.ca. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Return costs will be paid by the customer.

Customer Responsibility

If you buy furniture from Chévous, it is important that you make sure that the dimensions of the product are suitable for the space where you plan to place it. If the furniture does not pass through the door opening upon delivery or pick-up, you will be able to make a new selection, but Chévous will charge you the delivery costs again. Please note restocking fee of up to 25% for unopened items. Please note that unboxed items are not eligible for a refund. It is important to note that Chévous will not issue refunds. Please note that all products on display are sold as is and are considered final sale, with no possibility of exchange or refund.

You can always contact us with any return questions at customerservice@chevous.ca

Damages and issues

You have 48 hours following delivery to report material damage to the goods.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and correct it.

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that it may also take your bank or credit card company some time to process and post the refund.